Privacy Policy
Floor Market acknowledges and respects the privacy of its customers and third parties with whom it interacts.
This Privacy Policy (the Policy) explains how we collect, use, disclose, retain and manage your personal information in the course of our business.The term “Personal Information” in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained. We do not collect Personal Information about you when you visit this website
Our practices in the collection and retention of any personal information that is collected via your engagement with our website reflect but are not necessarily the same as those outlined in the Australian Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles.
You are not obligated to provide your information to us, however if you do not or if information provided is inaccurate then we may be limited in our ability to provide our full range of goods and/or services.
We reserve the right to make changes and/or updates to this Policy, which will in turn be reflected on the Floor Market website (www.floormarket.com.au). Your use of the website and/or the provision of information to us will be considered as being acceptance of this Policy and be treated as your consent to us to hold, use, disclose and manage your information as described in this Policy or otherwise permitted under legislation. All information retained following a change to this Policy will be governed by the terms of the amended Policy document.
Consent
By engaging with this website you consent to us, our agents, contractors, authorised employees and any related party to collect, hold, use, disclose and manage your personal information in accordance with this Policy and for the purposes contemplated herein.
What personal information we collect and why
We collect personal information, being information or opinion that is identifiable to an individual including but not limited to:
(a) Contact and identification information i.e. your name, email address, telephone number, physical address and location.;
(b) Gender and date of birth; and
(c) Occupation.
This information is collected in the course of Floor Market providing you with information and/or products which relate to and/or represent the Floor Market business.
It is not our general practice to collect your sensitive information i.e. information relating to race, ethnicity, political persuasion, membership of any organisation, religious belief/affiliation, sexual preference, criminal record, health or genetic information. Such information will only be collected with your consent or if otherwise required by law.
Ways we Collect Information
Floor Market can collect your personal information in the following ways:
(a) Interaction with our advertisements on third party sites;
(b) Registering your interest and/or requesting information from us via our website, on email- alert services or via social media messages;
(c) Interaction with our social media pages and/or profiles;
(d) Participation in a survey or other market research activities;
(e) Submission of any feedback, expression of interest, or query via our website and/or social media pages;
(f) Provision of your information to us in person, via phone, email, fax, post or any other means.
In most instances we will collect your personal information because you have either provided it to us, have participated in a community forum and/or you have provided your information via a publicly maintained record, including social media.
We will otherwise only collect information where:
(a) it is required to provide you with relevant products or services, as requested;
(b) for the purpose of improving our service to you;
(c) You register for an event that is either hosted or sponsored by Floor Market; and
(d) You apply for a job or franchise opportunity with Floor Market.
We will ask for your confirmation and agreement to particular activities, such as the receipt of any newsletters or marketing materials, from which you may opt out of at any time by clicking the unsubscribe button provided or writing to us at parjam.dadkhah@gmail.com
Passive Information Collection
Each time you visit our website please note that our server and/or data storage providers will passively collect information from you, using cookies, tags, web beacons and navigational data collection information i.e. log files, server logs, clickstream and more. This information may also include the type of browser you use, the system you are using, data on your interaction with advertisements and/or links, the address of the website visted immediately prior and after ours, the date and time of your visit to our website and your Internet Protocol (IP) address.
This information is collected for statistical and marketing purposes, to help us improve the goods and services that we provide.
You may of course set your browser to either accept, reject or notify you on any cookies. Please refer to your browser’s “Help” function or visit www.aboutcookies.org for detailed information on how to do this.
Disclosure of Information
We may share your personal information with third parties which Floor Market engages to assist in its operation.
We will not share personal information with third party companies, organisations and individuals unless we obtain your consent to do so or the information is required to be shared for legal reasons.
Otherwise, we will collect, use and hold your information as is reasonably necessary for or in relation to the performance of this website or the Floor Market business, and for the purposes of:
(a) Utilising email alert services;
(b) Monitoring, auditing and evaluating our products and services;
(c) Providing you with marketing and network information about other goods or services that
we, our related entities and other organisation which we have affiliations with, offer and
that may be of interest to you;
(d) Facilitating our business operations (including the management and improvement of
goods and services, analysing customer needs, modelling data and maintaining our
relationship with you;
(e) Compliance with legal or other regulatory requirements;
(f) Handling complaints and/or customer queries; and
(g) Any other purpose for which consent has been provided.
Information that is provided to us will be treated as a company asset and may be included as a transferable asset in the case of any merger, combination or divestment of our business, unless otherwise prohibited by law.
If we engage a third party contractor to perform services or provide goods on our behalf, which involves the handling of your information, the contractor will be subject to the same obligations as we are to protect your information.
Direct Marketing
We may collect, hold, use and disclose information in order to inform you of products and services which may be of interest to you. In the event that you do not wish to receive further communications, you may opt-out by contacting us via the contact details provided or through the provided opt out mechanism contained in the materials provided.
Security
Information is to be stored and held electronically via a cloud provider. We will take reasonable steps to store and hold information in a secure and restricted manner and to protect information from misuse, loss and unauthorised access, modification or disclosure. Access to your information is limited to those persons who require such access in order to perform their duties and responsibilities.
We cannot guarantee that all data shared will be 100% secure or safe from attack and we therefore ask that you ensure to protect your information and notify us as soon as possible if you become aware of any security breaches.
Where any information is not stored electronically it will be either stored at our registered company address or within an offsite secure storage facility. We will take reasonable steps to destroy and/or permanently de-identify any information that is no longer required.
Accessing your Information
You have a right to access or correct any personal information that we hold about you. You may request us at any time to correct or provide access to this personal information. You may also at any time request that we delete your information. Any such request should be made by email to parjam.dadkhah@gmail.com . We note that where particular circumstances apply, we are permitted by the Privacy Act to deny a request for access to information or limit the access we provide. We will of course let you know if such circumstances apply.
Protecting your Information
We are committed to keeping secure your personal information and take all reasonable precautions to protect the personal information we hold about you from misuse, loss, unauthorised access, modification or disclosure.
Our website may contain links to third party websites and whilst such links are provided for your convenience you should be aware that the information handling practices of these linked websites may not be the same as ours. We do not assume any responsibility for the privacy or security practices of other websites that may be access through our website.
Prior to posting to this website or any other electronic means of communication, including social media, please consider our Terms and Conditions, in conjunction with this Privacy Policy. All information that you post may also be accessible to anyone with access to the internet and any information you include may be read, collected and used by others.
Contact
If you have any questions or concerns relating to this Policy please contact us by email at parjam.dadkhah@gmail.com
Our privacy officer will attend to responding to your query or concern as soon as possible and advise of steps taken to resolve the matter. We will contact you further if additional information is required from you. We will notify you in writing, via email, of the relevant outcome.
TERMS AND CONDITIONS
Applicable Law and Jurisdiction
The laws of New South Wales, Australia govern the information contained on the Website (or relevant Federal law, where applicable). Any dispute arising out of your use of the Website or material from the Website shall be resolved or determined in the courts of New South Wales, Australia.
General Provisions
The Terms of Use that govern the use of this Website contained herein form an agreement
made by and between Floor Market and you (“you,” “your” or “user”).
By accessing, visiting, browsing, using or interacting with the Website, or any other services
or Websites operated by Floor Market, or any of Floor Market’s licensees, you agree that
you have read, understand and agree to be bound by this agreement. If you do not agree
with any part of this agreement, please do not access or use this Website.
Floor Market reserves the right to make changes to this agreement at its discretion. Notice
may or may not be given to you. Continued use of the Website constitutes your acceptance
of any such changes. The current version of the agreement will supersede any and all
previous versions. The agreement can be accessed from any page on the Floor Market
Website by clicking on the “terms of use” hyperlink located at the bottom of each page of
the Website.
Site content
Floor Market takes all reasonable steps to ensure that the information on the Website is current and accurate. To the extent permitted by law, we make no representations, warranties, or assurances as to the accuracy, currency or completeness of the information provided on the Website.
Material on the Website is subject to change. Floor Market reserves the right to make additions, deletions, or modifications to the information contained on this web site at any time without any prior notification.
Restrictions on Use
You may use the Website for purposes expressly permitted by Floor Market. You will not
use the Website for any purpose that is unlawful or prohibited by these terms and
conditions. You may not, nor will you authorise any other party to:
(a) make representations that you are in some way connected to Floor Market by
displaying, publishing or distributing the Website or its contents; or
(b) frame the Website; or
(c) hyperlink to this Website, without the express prior written permission of an
authorised representative of Floor Market.
Should any unauthorised misrepresentations, framing or hyperlinking occur, you will
immediately cease these actions once contacted by Floor Market.
You may not use the Website in any manner which could disable, overburden, damage, or
impair the Website or interfere with any other party’s use and enjoyment of the Website.
Personal and Non-Commercial Use Limitation
The information and services provided by the Website are for your personal and non-
commercial use, unless otherwise specified. The content of the Website must not be used
for any other purpose, including for any commercial purpose, without Floor Market’s
express prior written consent. You may not modify copy, distribute, display, send, perform,
reproduce, publish, license, create derivative works from, transfer, or sell any information,
content, software, products or services obtained from or otherwise connected to this
Website.
Proprietary Information
The material and content displayed on the Website is the proprietary information of Floor
Market, or the party that provided or licensed the content to Floor Market, whereby the
party providing the content has retained all rights and interest in the content.
Accordingly, you are expressly prohibited from copying, distributing, republishing,
uploading, posting, or transmitting the content in any way without prior written consent of
Floor Market. You may print the content solely for your personal use. When printing any of
the content you must not remove or alter any copyright, trade mark or trade name that
appears on any of the content.
Modification or use of the content, except as expressly provided in these Terms of Use, is in
violation of Floor Market’s intellectual property rights.
External Links
The Website may contain hyperlinks to other sites that are not maintained by, or related to, Floor Market. The inclusion of hyperlinks to external Websites does not purport to an endorsement or affiliation with the Website and Floor Market.Floor Market has not reviewed any or all of the sites linked to this site and is not responsible for any sites linked to this site.
By accessing external Websites through hyperlinks you do so at your own risk. Floor Market makes no representations or warranties about the content, completeness or accuracy of these hyperlinks or the Websites hyperlinked to this Website. By linking to an external Website or permitting a link to appear on the Website, Floor Market does not endorse the site operator or the content of the linked site.
Limitation on Liability
Floor Market and its subsidiaries, affiliates, licensors, licensees, service providers, content
providers, employees, agents, officers, and directors will not be liable for any incidental,
direct, indirect, punitive, actual, consequential, special, exemplary, or other damages,
including loss of revenue or income, pain and suffering, emotional distress, or similar
damages, even if Floor Market has been advised of the possibility of such damages. In no
event will the collective liability of Floor Market and its subsidiaries, affiliates, licensors,
licensees, service providers, content providers, employees, agents, officers, and directors to
any party (regardless of the form of action, whether in contract, tort, or otherwise) exceed
the amount you have paid directly to Floor Market for the applicable content or service out
of which liability arose.
Termination or Restriction of Access
Floor Market reserves the right, in its sole discretion, to terminate your access to the
Website and any related services at any time, without notice.
Intellectual Property
The contents of the Website are protected under copyright and are owned or licensed by Floor Market.
All trademarks appearing on this web site belong to Floor Market or, where indicated, to third parties.
You are permitted, for non-commercial and personal use only, to copy and print out any material placed on this Website. Any material copied from the Website remains subject to copyright or other proprietary notices. All other use, copying or reproduction (including without limitation commercial use or sale of the material) of any part of this Website is expressly prohibited without prior written consent from Floor Market.
Disclaimer
Your use of this site and material from this site is at your own risk.
Floor Market cannot and does not guarantee or warrant that files available for downloading
from the Website will be free of viruses, worms, trojans or other code that may cause
damage to your computer system or data. You are responsible for maintaining sufficient
protection of your computer system against the risk of any loss of data. Floor Market does
not assume any responsibility or risk for your use of the internet.
While every effort has been made to ensure the accuracy of the information on the
Website, neither Floor Market nor any of its officers, employees or agents accept any
responsibility or liability for any loss occasioned by a person relying on the information or
statements contained within.
Neither Floor Market, nor any other party involved in producing or delivering the Website, shall be liable for any direct, incidental, consequential, indirect or punitive damages, costs, losses or liabilities whatsoever arising out of your use of, access to, or inability to use or access, the Website or reliance on any information provided on the Website.
In addition, Floor Market shall not be liable for any damages, costs, losses or liabilities to you, or viruses that may infect, your computer equipment or other property, by reason of your use of, access to, or downloading of any material from the Website.
RETURNS POLICY
We hope that you are completely satisfied with your recent purchase from Floor Market.
Should you experience any problems or concerns, please refer to the information below containing our Returns Policy.
RETURNS FOR MAJOR FAILURE OR UNACCEPTABLE QUALITY
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures with the Goods or Service provided, the you are entitled:
- to cancel your service contract; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with Goods.
If a failure with the Goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time (no more than 30 days). If this is not done you are entitled to a refund for the Goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service’.
HOW TO ARRANGE FOR A REFUND OR EXCHANGE
You must contact or attend the Floor Market store where you purchased your goods and a Floor Market staff member will assist you with any return or repair request. In order to process this request please provide your invoice to the store of purchase with a written description of the alleged defect (with photos if possible). The store will promptly respond to any such request but may require access to your premises to inspect the alleged defect or failure. Processing of the claim can only occur once access if provided.
The store may arrange for on-site repair, or the goods may be sent off-site for repair, or the store may provide you with a replacement or refund as they consider appropriate.
If any goods cannot be easily returned to a Floor Market store, due to their size or because they have been affixed or installed in your premises, please contact us and we will arrange an inspection to assess the goods. Any costs or expenses incurred in returning the goods to us in order to process a refund or exchange shall be borne by the customer.
Please note that refunds will not be provided where you have simply changed your mind, made an error in your own selection or subsequently found the same or similar goods elsewhere for a lower price.
QUERIES ABOUT OUR RETURNS POLICY
If you have any questions about our returns policy, please contact us on:
